Shipping Policy

Home Designer Goods / Mare Trading LLC offers FREE STANDART SHIPPING across 48 contiguous states. We ship your order with the most reliable freight carriers.

We make every effort to ensure that delivery of your order is in satisfactory time and condition; however we are not responsible for damages and delays in transit beyond our reasonable control. Items less than 100 lbs are shipped via UPS. Items over 100 lbs ships via LTL carrier. We ship your order within 1-2 business days. Transit/ Arrival times are usually 5-10 business days for the products to arrive.

We’ll provide a tracking number after the item(s) ships so customer will be able to track it. The freight company will contact you in advance to schedule a delivery date and time; we recommend that you have help available upon arrival. ALL DELIVERIES ARE CURBSIDE; the freight company is only responsible for unloading this item off the truck however, they will bring it onto your driveway (provided it is accessible for the truck), but not to your backyard or anywhere else inside the house.

Arrival

Someone must be present at time of freight arrival to accept the package. Please be mindful of the condition in which freight will arrive; open your package carefully upon the arrival of your item and examine whether there is any damage to the item. Before signing the proof of delivery (bill of lading), count the boxes and inspect the package for any potential damage that may have occurred while in transit. It’s normal for the packaging to show some wear. Also DO NOT discard your packing materials immediately, in the case you might need to ship item back, all returns MUST be in original package as with any other product that must be returned whether for refund, exchange or replacement. NO EXCEPTIONS

Disclaimer

We are not responsible and/or liable for property damages during transit on customers’ pick-ups, and after installation/ operation of the unit. We reserve the right not to serve. Please exercise best practice for the installation of the unit and check all connections before normal operation. Make your purchase ahead of time to allow sufficient transit time and coverage in the case of any eventualities (i.e.: damaged item/ exchange). We are in no event liable or responsible for any injury, loss, damage, liability, debt, cost, expense, charge or fee of whatever nature, incurred or suffered by purchaser, or any successor or customer of purchaser, whether direct or indirect, incidental or consequential, or in any other manner, in connection with the purchase, use or any resale of the goods.